Shipping and Returns

Master Lock and Safe Ltd can be contacted at: 23 Southbank Road, Southport, Merseyside, PR8 6QJ

Registered Address: 23 Southbank Road, Southport, Merseyside, PR8 6QJ

Company Number: 02129616

Shipping

MLS Locks 
We offer Free Delivery on all orders over £60.00 ex VAT to the United Kingdom, however, orders below this value will cost either £3.50 + VAT or £6.50 + VAT dependent on the size/weight and quantity of the item purchased. Due to costs imposed on us by all carriers, the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, Orkney, Shetland, The Hebrides and the Highland region of northern Scotland may attract a higher charge. We are also able to deliver to addresses ouside the UK. Orders for keys are delivered free of charge, while safes have a range of delivery options for you to choose from on each product page.

The shipping charge can be seen by using the calculator in the shopping cart. This enables you to calculate the total price of your order before registering or entering shipping details.

 The carrier may vary dependent on the goods being despatched but we would ask you to allow 10 days for delivery. We would expect , however, to despatch most stock items within 48hrs of receiving your order. If your order is going to be delayed for any reason we will inform you and, where possible, give you a delivery date by e-mail.
We are unable to deliver to PO boxes.

Returns and Refund Policy

Any goods delivered should be fully inspected upon arrival to ensure their condition, type and quantity and you should inform us immediately of any error or damage and within 14 days. Damage to outer packaging and cartons should be reported to the carrier at the time of receipt. Items received as faulty must be advised to Master Lock and Safe Ltd. Under no circumstances must the customer send back faulty goods without prior authorisation as Master lock and Safe Ltd. will not be responsible for their return or any costs incurred by the customer. The customer can only be refunded up to the full value of the order.

The shopper has the right to cancel within 14 days of receipt of the goods.  We must be informed of cancellation in writing. If the shopper does cancel their order, they will have the cost of the goods, including any delivery charges, refunded provided that any returned goods are received by us in original packaging, in saleable condition and within 14 days of the customer informing us of their intention to cancel. The customer is responsible for the cost of returning the goods.

Finally we have a right to deduct an amount (currently 25%) from the reimbursement (or charge a consumer) if he has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop.

In the case of keys cut to a code provided by the customer, NO returns will be accepted.

Faulty goods and goods sent in error will, of course, be credited in full. 
If you have ordered the wrong item then please call us on 01704 545400 or e-mail us at [email protected] and we will try our best to solve your problem quickly.

Address for returns:

Master Lock and Safe Ltd
23 Southbank Road
Southport
Merseyside, PR8 6QJ