We are able to process and despatch orders for keys, however the time to despatch may be up to 48 hrs. longer than normal. For all other items, while we are able to take orders, in some instances despatch will be delayed depending on the ability of our suppliers to despatch good to us.

As an essential service we will be opening our shop Monday - Friday 9am -12 noon. We will be able to offer a limited key cutting service as we will be operating with a much reduced staff. Please call us on 01704 545400 or email us at sales @masterlockandsafe.com if you need further information.

Stay safe everyone.

Privacy and Cookie Policy

Master Lock and Safe Ltd can be contacted at: 23 Southbank Road, Southport, Merseyside, PR8 6QJ 

Registered Address: 23 Southbank Road, Southport, Merseyside, PR8 6QJ

Company Number: 02129616


Privacy Notice

At Master Lock and Safe Ltd we take the collection and storage of information you give us extremely seriously. The information you provide to us will only be used to enable us to deliver the goods you order or to contact you with regard to the order.

We will not sell, rent or trade your email address to another company for the purposes of marketing.

Your credit/debit card details are processed by Worldpay or Paypal and data such as card numbers, expiry dates and CV2 numbers are never stored on our websites or servers.

In some instances orders are despatched direct from the manufacturers, and in these cases the shipping address, email address and telephone number will be passed to the company concerned. These companies will only use your data to enable them to deliver your order and will not use it for marketing purposes or to pass to another company for marketing purposes.

We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and telephone number.

We do not currently operate a mailing list for promotions or newsletters.

You can set up an account on our websites if you wish, which will mean a faster checkout for subsequent orders, but this is not required and you are able to 'Check Out as Guest'. If you set up an account but do not make a purchase, we will delete your account after 24 months. If you set up an account and place an order, we may from time to time check that you are still happy for us to hold your data.

We keep billing and shipping information for 24 months from the date of delivery of your order. This is because of manufacturer's guarantees. After 24 months, your details will be deleted from our systems.

If you are concerned about the information we keep, please contact us at [email protected] and we will tell you what information we hold. You will then be able to amend it or ask to have it deleted.

    1. Cookies Policy

What are cookies?

Like most websites, Master Lock and Safe's websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website.


When someone visits one of Master Lock and Safe's websites we use third party services, Google Analytics and/or Statcounter, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google or Statcounter to make, any attempt to find out the identities of those visiting our website.


If you want to disable cookies you need to change your website browser settings to reject cookies. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites. You can learn how to disable cookies by clicking http://files.investis.com/info/disabling-cookies.html


Please note that passwords and credit card numbers are not stored in cookies.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.